Report a Concern
Impact / Report a concern
Report a concern.
If something about how Puure operates doesn’t seem right, we want to know. Employees, contractors, suppliers, partners, customers and community members can all raise a concern, and we address every one promptly, fairly and without retaliation.
What you can raise
Any concern about how we do business.
Our Grievance Procedure covers concerns involving:
- Workplace behavior or misconduct
- Discrimination, harassment or retaliation
- Ethical or legal compliance
- Supplier or labor-related issues
- Environmental or sustainability issues
- Health and safety
- Violations of company policies or values
How to report
Three ways to raise a concern.
Email us
Send your concern to info@shoppuure.com.
Speak with someone
Talk directly with a manager, a senior leader or the designated Grievance Contact.
Put it in writing
Deliver a written submission to company management.
Not sure how to raise your concern, or want to talk it through informally before filing a report? You are welcome to reach out to Christina Phillips, Founder.
It helps to include what happened, when and where, who was involved, and any documents you have. Share only what you are comfortable sharing. If you would like a response, let us know how to reach you.
Your protections
Raising a concern is safe.
Confidential and, where feasible, anonymous
Reports may be submitted confidentially and, where feasible, anonymously. We make reasonable efforts to protect the identity of anyone who raises a concern, consistent with the requirements of a fair investigation.
No retaliation
Puure strictly prohibits retaliation against anyone who raises a concern in good faith, takes part in an investigation or supports another person in making a report. Any retaliation, intimidation or harassment is itself treated as a serious violation of this policy and is subject to disciplinary action.
What happens next
How we handle a concern.
- We acknowledge your concern where appropriate.
- We review the nature and scope of the issue.
- We assess or investigate fairly. The level of investigation depends on the nature, severity and circumstances of the concern.
- We keep it confidential to the extent reasonably possible.
- We share findings and intended actions with you where appropriate and feasible.
- We act where warranted, through corrective steps such as policy or process improvements, additional training, supplier engagement, operational changes or disciplinary action.
Puure may keep records of reported concerns and related actions to support accountability, spot recurring issues and improve our practices, in line with applicable privacy and data protection requirements.
If someone is in immediate danger
Please contact local emergency services first. This page is for concerns about how Puure operates, not for emergencies.
Accountability
See how we hold ourselves to account.
Read our governing policies and public commitments on the Impact page.
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